Refund & Returns Policy

At NeuroLabResearches, customer satisfaction is important to us. Due to the nature of our products and industry regulations, all refund and return requests are subject to the terms outlined below.

All products sold by NeuroLabResearches are intended for laboratory research, scientific investigation, and educational purposes only.

Due to product integrity, safety requirements, and quality control standards, most products cannot be returned once they have been shipped.

Returns may only be considered under the following circumstances:

• Incorrect item received.
• Product damaged during transit.
• Product received in a defective condition.
• Order fulfillment error caused by NeuroLabResearches.

Customers must contact us within 7 days of delivery to be eligible for review.

• Opened products.
• Used products.
• Products with broken seals.
• Products improperly stored after delivery.
• Products damaged by customer misuse.
• Products ordered in error by the customer.
• Clearance, promotional, or sale items unless required by law.

If your order arrives damaged or you receive an incorrect item, please contact us immediately.

• Order number.
• Description of the issue.
• Photographs of the package and product.
• Photographs showing shipping damage if applicable.

• An order cannot be fulfilled.
• A shipment is lost and confirmed by the carrier.
• A product arrives damaged and a claim is approved.
• An incorrect item was shipped.
• A verified fulfillment error occurred.

Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider, banking institution, card issuer, and country of residence.

Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible.

• Refused shipments.
• Incorrect shipping addresses provided by the customer.
• Unclaimed packages.
• Customs seizures.
• Import restrictions within the customer's jurisdiction.

Fraudulent or abusive chargebacks may result in account suspension, order cancellation, refusal of future service, and collection efforts where legally permitted.

• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Shipping fees associated with refused or undeliverable orders are non-refundable.

Customers are responsible for understanding local regulations, verifying import eligibility, and paying any applicable customs duties, taxes, fees, or import charges.

Our maximum liability shall not exceed the amount paid for the affected order.

NeuroLabResearches reserves the right to modify this Refund & Returns Policy at any time. Changes become effective immediately upon posting.

Website: neurolabresearches.com
Email: contact@neurolabresearches.com

By placing an order through neurolabresearches.com, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.